Frequently asked questions
Here you can find the answers to the most common questions about our paid surveys, as well as learn how to become our member.
How do I become a member?
To become our member, simply sign up here. Don’t forget to create your account with the same email you use for your PayPal account.
Why is my postal code not accepted?
Please try to register one more time. Make sure you have typed the postal code correctly (you can find it on Google). Type it manually, with no space in between. If your postal code is still not accepted, please send us a screenshot of the issue. We will make sure that the department in charge investigates the issue further.
How do I log in?
To log in simply click on the Login page in the menu. You will need to enter your email and password to log in. If you can’t remember your password, click on “Forgot your password” to create a new one.
Why is my balance the same after completing the survey?
Oftentimes it is not possible to immediately see the award on the profile due to technical reasons. Rest assured that as soon as we receive confirmation of the completed survey, we will instantly reward you.
How can I check my balance?
You can always check your balance on your Fortunable profile.
How can I withdraw my money?
In order to get a reward, surveys need to be completed.
Keep in mind that the payout threshold depends on the selected payment method.
You can transfer the money using the payment method you choose as soon as you reach the payment threshold. Note that the payment method must be linked to the same email address you’re using for completing surveys.
You can check the payment methods available for your country on your profile under the “Rewards” section.
I'm unable to complete a payment transaction. What should I do?
If you get this message, please wait 2-4 days, then try to complete a transaction again. If you fail again, please contact us at firstname.lastname@example.org
How long does it take for money to be transferred?
Sometimes it may take a few working days for the payment to be registered. This is due to technical reasons and for bookkeeping purposes. If the money is not paid out within 10 working days, please contact us at email@example.com
Is it possible to resend me a survey?
Unfortunately, we can’t resend a survey. Once we have the answers we need, the survey is closed. But don’t worry, we will find a new survey for you soon.
The survey is not in my language. What should I do?
If you receive a survey in the wrong language, please contact our support at firstname.lastname@example.org. When contacting support, please reply to the survey invitation, so that our team can easily find the survey in question. This will also prevent other users from receiving the same survey.
What kind of surveys will I be invited to?
We have a wide range of surveys on various topics that companies use for their product research. All of your responses will remain confidential.
An error occurred while I was taking the survey. What should I do?
Errors might terminate a survey. If this happens, please contact us by replying to the survey invitation email. Please describe the issue in detail, so that we can fix it as soon as possible.
Why can't I continue the survey if I accidentally exit it?
Each survey link is clickable only once. Therefore, it is, unfortunately, not possible to take a break during the survey.
Also, keep in mind that it is not possible to restart the survey after closing the browser window.
We operate like this to avoid multiple participation and similar types of fraud. It is advisable to complete each survey in one sitting.
In the case of prolonged inactivity, there may be short interruptions of the internet connection. This can lead to the survey being aborted.
For security reasons and due to international market research guidelines, a survey cannot be continued and the results cannot be included in the analysis.
Why am I not receiving surveys?
We recommend that you fill in your profile as much as possible. This increases the chance of receiving the right survey. We will send you a survey when we find the one that fits your profile.
What does it mean that survey quota is full?
It means that we already have enough responses for that particular survey. When a certain number of users take a survey, a quota will be filled and the survey will close automatically.
Why did I get an invitation to a closed survey?
We always invite more people than we need. This is because we cannot tell in advance how many people are going to take part in our surveys.
Doing this is vital to guarantee our customers that the required number of participants is reached in a set amount of time. The program sends invitations to everyone who is qualified for the survey. Since it’s a process, not everyone receives the invitation at the same time.
Some receive the invitation earlier than others, but all who are set to receive the invitation will receive it at some point. We don’t have any control over the order in which panelists receive surveys.
Agencies, which send the surveys, need only a certain number of completed surveys. When the set number is reached, the survey is closed.
One thing that we do suggest is that you fill in your profile with as much information as possible so that you receive the surveys fit for you. Also, you will be receiving surveys more often if your profile has more information.
What if I forget the password?
You can easily reset your password by following the next steps:
- Go to the login page
- Click “Forgot my password” underneath the login area
- Now, type in the email address you used for registering with the survey portal
- We will immediately send you an email containing a link for resetting your password
- Check your inbox
- Click the link in the email
- Set a new password
Is it possible to change my username?
The only way to change your email is by making a request at email@example.com. This is an extra security step in order to protect your information and earnings.
Why is there a negative amount in my account?
If you have negative or reduced earnings, it means your answers were invalid. This can happen for several reasons. The best way to avoid deductions is to read questions carefully and answer honestly.
How to delete my profile?
Log in to your profile and click “Unsubscribe”. Then simply follow the instructions on the page. You can also unsubscribe from survey invitations by clicking the link at the bottom.
If you want to change your personal information or to know what data we have about you, please contact us at firstname.lastname@example.org